FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

How can I contact Uphoria Clothing Co. if I have additional questions?
Please submit a ticket through the Contact Us link on the footer of every page if you have any questions. A Uphoria Clothing Co support specialist will get back to you as quickly as possible.

Where can I check the status of my order?
You can find your order status on the Order Details page on the My Account dashboard. If you checked out as a guest, you can still view your order status by using the Order Status lookup tool.

Is it possible to place a wholesale order?
We don't offer wholesale pricing or bulk discounts at this time.

BILLING AND ORDER QUESTIONS

What payment methods do you accept?
We accept the following payment methods:

  • American Express
  • Apple Pay
  • Discover
  • Google Pay
  • Master Card
  • PayPal
  • Shopify Pay
  • Visa

We don't accept payment via money order, check, COD, or cash. We also can't process partial payments.

I see two records for the payment I made for the order in my account. How was my payment processed?
Payment is captured at the time the order is placed, this includes orders for items marked as preorders. The charge will appear on your statement as Uphoria Clothing Co.

If you see a duplicate charge on your statement, one is for the authorized amount that was held for your order during the 30 minute cancellation period. The duplicate charge will drop off in 2-8 business days.

Is it possible to place orders through phone or email?
We can't take orders over the phone or via email.

TECHNICAL QUESTIONS

How can I create and account in the site?
Your email address is used as your Uphoria Clothing account. If you don't have an existing account, you can Create a New Account on the Uphoria Clothing Company website, or use the guest checkout option. Creating an account with us will enable you to easily view order history and check the status of your orders and returns.

I'm having difficulties adding items to my cart, what can I do?
Please be sure that the item you are trying to add is in stock in your selected size. If the item is in stock and you can't add it, please try to clear your cache and cookies, and refresh the product page. If this doesn't work, please contact us for help.

If you encounter any error in the site:
If you experience an error while browsing in our store, try to clear your cache and cookies and refresh the page. Additionally, we suggest temporarily disabling any browser add-ons you have running as they can interfere with the website. Please contact us if you still have difficulties with the site after trying the suggestions above.

If your question wasn't answered, please Contact Us for more information.